ATENTI Handmade Bags "FLORENCE" Floral, Needle, Hooks & Tool Zippered Case, Art Supplies, Make up Bag, Cosmetics, USA Made

Frequently Asked Questions

Wholesale availability

Wholesale pricing is available on certain ribbons and options are already within the listings.

Combined shipping for multiple orders

YES! I always combine orders and refund excess shipping - no need to contact me - I do it automatically.

Can you make me a special ribbon?

Minimum orders for jacquard ribbon from my factory start at 1000yds. I can certainly assist with this process but this is only for serious inquires. NO ONE will make you a personal jacquard ribbon for just a few yards but there are several companies on Etsy that offer to make ribbons in lesser quantities. Contact me with any questions.

Do you have faster shipping services?

I offer shipping upgrade options which you can choose your from your cart if needed. Upgrades are quoted HIGH since I don't know the weight of the order till it's been submitted but excess monies will be refunded. Upgrades are NOT REFUNDABLE if you choose to return an item. Please note that a shipping upgrade speeds up the delivery time but does not mean I will drop other orders to get your order out faster. For faster service please see the "Expedite My Order" listing:
https://www.etsy.com/listing/1063323533/expedite-my-order-upgrade-listing-for

My order is showing "Pre-Transit" - what does that mean?

The postal service is dealing with issues regarding personnel shortages and high volumes of mail.
Until the packages are collected and scanned, "Pre-transit" means your package is somewhere waiting to move. Patience over delivery times is crucial - I believe everyone is doing their very best.

How fast do you ship out orders?

Most orders ship within 1-3 days.

Who pays return shipping if I change my mind?

Despite Etsy's policy that the buyer pays return shipping
I PAY RETURN SHIPPING FEES IN THE USA. Depending upon how much of the order you return I will "pro-rate" the return shipping. If you return the entire order I pay all costs. If you return part of the order then we will share in the expense. Contact me if you want to know more.

The reason for the return is not important - if you don't love it then I want it back. Someone else can use it! Request a return and a pre-paid label will be issued. It's a simple, fast & easy process for the buyer. Special order ribbons are not returnable so please request a free sample to be sure it will work for you.

NOTE: Shipping upgrades are not refundable.

International Sales Taxes

The buyer is responsible for any and all import taxes connected their sale. Each country is different - I have nothing to do with these taxes.

FREE SHIPPING Promotion

Shipping method is least expensive option (with tracking). If you need it faster please contact me for your options.